12‑Month Warranty Policy

1. Definitions

Platform — KY Automation, the operator of this website, which provides sourcing and matching services connecting buyers with suppliers.

Supplier — An independent third-party business that provides quotes to buyers through the platform and fulfills orders.

Buyer — An individual or business that submits a sourcing request through the platform and accepts a supplier's quote.

Order — A transaction formed when a buyer accepts a supplier's quote for specific components.

Warranty Period — 12 months from the date of shipment.

2. Warranty Coverage

Every order placed through the platform and properly registered is covered by a 12‑month warranty, provided by the supplier who fulfills the order. The warranty covers defects in materials and workmanship present at the time of shipment.

The platform is not the warranty provider. Its role is to set warranty standards, hold suppliers accountable, and step in to mediate when communication between the buyer and supplier breaks down.

3. Exclusions

The warranty does not cover damage or failure resulting from:

• Improper installation, incorrect wiring, voltage mismatch, or use outside manufacturer specifications.
• Misuse, abuse, accident, negligence, or inadequate storage.
• Modification, repair, disassembly, or firmware alteration without the supplier's written authorization.
• Normal wear and tear, including but not limited to batteries, fuses, bulbs, fans, and filters.
• Cosmetic imperfections that do not affect functionality — scratches, dents, rust, or missing labels.
• Force majeure events — natural disasters, war, terrorism, epidemics, governmental orders or regulatory changes, transport disruptions, or supply chain interruptions.
• Items explicitly listed as "as‑is", "no warranty", or equivalent language in the supplier's quote.

4. Inspection and Claim Deadlines

The buyer must inspect the goods within 7 calendar days of receipt. Any shipping damage, quantity discrepancy, or visible defect must be reported in writing to the supplier within this period, with photographs, and copied to the platform.

Latent defects — those not reasonably discoverable upon initial inspection — must be reported in writing to the supplier within 10 calendar days of discovery, and in any event no later than the expiry of the warranty period.

Failure to notify within these timeframes constitutes acceptance of the goods, unless the buyer can demonstrate that the delay was justified and does not prejudice the supplier's ability to verify the defect.

5. Warranty Claim Process

6. Returns

Return policies are set by each supplier at the time of quotation. Buyers should confirm these terms before accepting a quote.

As a general rule: if the return is due to supplier error (wrong item, defective product), the supplier covers return shipping and arranges replacement or refund. If the buyer has changed their mind (unused, within 30 days of receipt), the buyer covers return shipping, the item must be in original condition, and the supplier may charge a reasonable restocking fee.

A Return Merchandise Authorization (RMA) must be obtained from the supplier before returning any item. Unauthorized returns may be rejected, and any resulting storage or return shipping costs will be borne by the buyer.

7. Disclaimer

To the fullest extent permitted by applicable law, neither the supplier nor the platform makes any express or implied warranty regarding the products' merchantability, fitness for a particular purpose, or non‑infringement of third‑party intellectual property rights. The platform is not a party to the transaction between buyer and supplier.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the supplier's liability is capped at the amount actually paid for the relevant order. The platform's liability is limited to the coordination obligations described in this policy.

In no event shall the supplier or the platform be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, production downtime, business interruption, loss of goodwill, or consequential damage to other equipment.

9. General Provisions

Governing Law and Dispute Resolution. This policy is governed by the laws of the People's Republic of China. Any dispute arising from this policy or an order shall first be resolved through good‑faith negotiation. If negotiation fails, either party may submit the dispute to a court of competent jurisdiction.

Force Majeure. No party shall be liable for failure to perform its obligations if such failure results from a force majeure event, including natural disasters, war, terrorism, epidemics, governmental orders or regulatory changes, transport disruptions, or supply chain interruptions. The affected party must notify the other party promptly and take reasonable steps to mitigate the impact.

Severability. If any provision of this policy is held to be invalid or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced, to the extent permitted by law, with a valid provision that most closely reflects the original intent.

Policy Updates. The platform reserves the right to revise this policy at any time. The version applicable to a buyer's order is the version in effect on the date of shipment. Material changes will be announced via the website.

Last Updated. July 2026.